End Users Cannot Access Shapes

Incident Report for Geopointe

Postmortem

Geopointe version 29.9 was packaged pushed out to customers at approximately 9:30am PT, just under four hours after the problem was reported.

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Anyone on version 29.9 or later should no longer see this problem.

Posted Mar 30, 2022 - 17:48 EDT

Resolved

A new custom field (relating to an upcoming feature) was added on our existing Shape object. This field correctly had read/write permissions for Geopointe Admin permission set, and no read or write permissions on Geopointe Base Permission set, causing an unhandled error preventing shapes from loading for end users.

Posted Mar 09, 2022 - 09:00 EST