Server Issue Causing Broken Markers

Incident Report for Geopointe

Resolved

Beginning Sunday, March 12, marker icons stopped appearing on the map and appeared as broken images in the Legend and Mapped Data table. We had previously identified this issue as an intermittent problem affecting a subset of customers, and this occurrence was wider spread. The problem was traced to our server, and we resolved the issue within an hour of the development team being alerted Monday morning.

We intend to improve our response time in the future. We are currently exploring better alarm notifications as well as the reasons for the failure in the first place.

If you are still experiencing this issue, please send an email to support@geopointe.com. Thank you for your patience, and we apologize for any inconvenience caused.

Posted Mar 12, 2023 - 03:00 EDT